Refund Policy

Last updated: June 5, 2026

Digital Products

Vehicle history reports are digital products delivered instantly upon payment confirmation. Because the report is made available to you immediately, self-service refunds are not available once your report has been accessed or downloaded.

How to Request a Refund

If you believe you are entitled to a refund, you must contact our support team directly. Customers cannot process refunds themselves through our platform.

To request a refund, please contact us at support@carinspections.eu and include:

• Your transaction ID
• The VIN number you checked
• The email address used at checkout
• The reason for your refund request

Review Process

Our team reviews each refund request individually and will respond within one business day. We reserve the right to approve or decline refund requests at our sole discretion.

Grounds for Refund

Refunds may be considered in the following circumstances:

• You were charged more than once for the same report
• A technical error prevented you from accessing your report
• You entered an incorrect VIN due to a site error (not user error)

Refunds will not be issued if you simply changed your mind or are dissatisfied with the level of data available for a particular vehicle (data availability is determined by official databases, not by us).

Contact

For refund requests or any billing questions, email us at support@carinspections.eu.